All Novel Findings orders are shipped via Track & Trace courier. Your tracking information will be emailed to you once your order has been sent so you can follow the progress of delivery online.
Please allow an estimated 2-5 business days for your order to arrive. Rural deliveries may take 2 – 3 additional days to arrive.
Shipping costs will be calculated at checkout dependant on size and weight of items purchased.
FREE SHIPPING ON ORDERS OVER $100.00
Delivery to Australia and International shipping will be calculated at the checkout.
The Novel Findings Team x
SHIPPING & RETURNS
We are so happy that you have purchased from our online store! Thank you!!
Our team will pick your orders as soon as we can and get it ready for delivery. As we are a store with a lot of one off items there may be an event where the item you have purchased is no longer available, we will process you a full refund on this item and advise you when and if it becomes available again.
DISPATCH & DELIVERY
Our aim is to dispatch all orders within 24 to 48 hours, Monday - Friday. Please note that we do not send orders out for delivery on Saturdays, Sundays or public holidays – these will be processed for delivery the following working day.
RETURN & EXCHANGE POLICY
Thank you for shopping with Novel Findings. We are aware that sometimes problems may arise from your purchase and we want your shopping experience to be an enjoyable one. Due to the nature of second hand items, we cannot offer a refund however with new items please see our policies and conditions below.
CONDITIONS OF RETURNS AND EXCHANGES
• Items must be returned within 14 days of purchase date;
• Items must be returned in the original and saleable condition with all packaging included
• Any clothing purhcases must be unworn and unwashed with tags still attached
• Items must not be damaged in anyway
Faulty Items: For items that are deemed faulty, we are happy to provide you with an exchange item, a replacement item, or a refund, and will credit you the cost of the initial shipping. Faulty items do not include general wear and tear.
If you've have changed your mind on a product we cannot refund the original postage or shipping cost.
WHAT’S THE EASIEST WAY TO RETURN MY ITEM?
Please email us at firstname.lastname@example.org with Returns/Exchanges as your subject in the email.
Please include the reason why you are returning or exchanging and the item you are returning. We will reply acknowledging the return and answer any questions. Remember we are a small team at Novel Findings so please allow us 48hrs to reply to your email.
We hope you enjoy your new purchase from Novel Findings